1. Inspection and Feedback:
– Customers must inspect the product upon receipt.
– Feedback should be provided within 5 days of delivery.
2. Documentation:
– Customers must provide photo or video evidence, including evidence of the unpacking process, of any issues encountered.
3. Confirmation of Manufacturing Defect:
– Our team will review the evidence to confirm if there’s a manufacturing defect.
– Confirmation time will be 1-3 days.
4. Return Procedure:
– If confirmed, customers must return the faulty product.
– Ensure that the items are securely packaged to prevent any damage during transit.
– Shipping costs for returns will be covered by us.
5. Replacement or Refund:
– Upon receipt of the returned item, we will provide a replacement or issue a refund.
6. Additional Assistance:
– Customers can contact our customer service team for further assistance.
– Hotline: +84914550198
– Website: https://xfantasyhair.com/
